HNY Policy and Pathway Repository - York

No, if you have spoken directly to the patient, you should have either:

1. Informed them of the date and time of the appointment. A confirmation letter will be sent closer to the appointment date by the secondary care provider
2. Notified them that the details have been forwarded to the hospital, which will contact them to arrange a date and time, followed by a confirmation letter

As discussed in the webinar and previous communications, text messages should continue to be sent through AccuRx. This platform allows customisation of texts for each patient and includes your Practice contact details. Please note that sending texts through Gateway incurs a charge from Accenda – you may wish to explore this with Accenda directly on an individual Practice basis.

Follow the guidance outlined in the RSS & e-RS Booking Guide, on page 39-41

Uncheck the ‘Filter services by pathway’ box to remove the filter. This will display all available hospital options. If you are finding that this is required for a higher percentage of patients, then please contact the RSS and the initial pre-shortlist can be adapted or removed.

Click ‘Return to Practice’ at the bottom right of the screen. A text box will appear where you can provide details on why the referral is not required. Click ‘Return’ to move it back to your task list for cancellation and removal.