HNY Policy and Pathway Repository - York

No, if you have spoken directly to the patient, you should have either:

1. Informed them of the date and time of the appointment. A confirmation letter will be sent closer to the appointment date by the secondary care provider
2. Notified them that the details have been forwarded to the hospital, which will contact them to arrange a date and time, followed by a confirmation letter

As discussed in the webinar and previous communications, text messages should continue to be sent through AccuRx. This platform allows customisation of texts for each patient and includes your Practice contact details. Please note that sending texts through Gateway incurs a charge from Accenda – you may wish to explore this with Accenda directly on an individual Practice basis.

Follow the guidance outlined in the RSS & e-RS Booking Guide, on page 39-41

Uncheck the ‘Filter services by pathway’ box to remove the filter. This will display all available hospital options. If you are finding that this is required for a higher percentage of patients, then please contact the RSS and the initial pre-shortlist can be adapted or removed.

Click ‘Return to Practice’ at the bottom right of the screen. A text box will appear where you can provide details on why the referral is not required. Click ‘Return’ to move it back to your task list for cancellation and removal.

'Not applicable' is displayed because Referral Assessment Service (RAS) appointments are triaged by the hospital. The patient will be contacted with a date and time after the referral is vetted. Patients are then seen based on medical urgency as opposed to chronologically. Please refer to the wait time spreadsheet for more details.

Yes, if no appointments are available, the referral will be deferred to the patient's chosen provider.

Wait times are visible for directly bookable services/clinics. RAS clinic wait times are not displayed in Gateway and have been provided by RSS – see wait time spreadsheet.

Yes, RSS team members are available for Practice visits if required – please contact the RSS mailbox if you would like to request a Practice visit. Specific Gateway training from Accenda is also available. Please see the booking guide for the relevant contact details or training booking pages.

Yes, the generated e-RS Choice letter is saved in the patient's record through Gateway, similar to how the Validated Referral Form is saved currently. The Gateway system syncs with e-RS to update the patient’s referral record in Gateway if a booking is made by the patient.

Gateway have removed the book direct option, the option will be available once you get to the booking stage of the referral.

If any further changes take place the booking guide will be updated on the RSS page. The online version is the only maintained version. The most up to date booking guide.