HNY Policy and Pathway Repository - Humber

The frailty advice and guidance line offers support to healthcare professionals requiring specialist advice in the management of people living with frailty, reducing the need for escalation/referral of patients to secondary care services. 

Advice and guidance provided is inclusive of but not limited to: -

• Shared decision making and support for any person living with frailty (Clinical Frailty Score 5 and above)
• Support which enables people living with frailty to be cared for in their preferred place of care
• Escalation and advance care planning
• Agreeing and mobilising a treatment plan
• Triage for patients living with frailty including admissions to step up community beds or hospital where appropriate.

This is a small and specialist resource and is not an alternative or overflow to same day Primary Care.

No Red Flag Symptoms listed

Inclusion criteria:

• Clinical Frailty Score 5 or more
• Registered with either a Hull or East Riding of Yorkshire GP practice

Exclusion criteria

• Repeat prescriptions

Referral sources:

• Referrals are accepted from any healthcare or social care professional involved in the care of the patient.  All referrals must be made directly by the healthcare/social care professional. 
• Care Home staff

We are unable to accept referrals made by GP administrative staff.

Referral criteria/Information:

The service is open for advice and guidance between Monday to Friday during the hours of  8am and 6pm. 

• Referral line: 01482 247110.